FAQs

1. What is the delivery time?
We provide shipping across Pakistan through Call Courier. Deliveries typically take 5-7 business days. Bridal wear delivery times are determined based on your requirements and the season.

2. What if the product color varies?
While we strive for accurate color representation, slight variances may occur due to photographic processing. Asifa & Nabeel does not accept responsibility for these minor differences.

3. Can I cancel my order?
You can cancel your order before it has been shipped.

4. Can I amend my order?
Amendments can be suggested within 24 hours of order receipt. Changes after 24 hours may incur additional charges.

5. Can I return the product?
We do not accept returns for online orders.

6. What is the exchange policy?
Exchanges can be made within 7 days of purchase at the nearest Asifa & Nabeel store, along with the original receipt and after obtaining approval via asifanabeelofficial@gmail.com.

7. How can I track my order?
Upon dispatch, a Tracking ID will be sent via email and SMS. You can track your order on the Call Courier's website using this ID.

8. What if my merchandise does not fit?
You can exchange your purchase at the nearest store within 7 days of delivery, with the invoice.

9. What if my merchandise is damaged?
If your item is damaged, we will arrange an exchange within 7 days of purchase after verification.

10. Why do I need a verification code sent to my mobile?
The verification code helps improve our delivery system. After placing an order, a code will be sent to your mobile number. Submit this code to confirm your order.

11. What if I don’t receive the code?
If you don't receive the code, you can request it to be resent. Ensure your mobile number is correct. If the issue persists, you will receive a call from us.

12. Will my order be placed if I don’t send the code?
Yes, your order will still be placed, but submitting the code ensures faster delivery.

13. How can I make a payment?
Payment options include Cash on Delivery (COD), Bank Transfer and Debit/Credit Card (Visa/Master UnionPay, American Express etc).